Like we said in our first post about the Active Explorer Food Survey, we went into our latest study with some expectations about how they viewed the terms “natural,” “sustainable” and “gluten-free.” We thought we were confirming some things about the Active Explorer that we already knew. Some of that – well, most of it — turned out to be wrong.
But that’s a good thing. We’re happy to be wrong. Now we understand some things that get us a lot closer to right. This information may come in handy if you’re in the food industry, or even within shouting distance of it.
So, how do Active Explorers feel about the words “all-natural,” “sustainably grown, and “no trans fat?” Suspiciously, it turns out. Those terms seem to be table stakes on the grocery shelf. They’ll make Active Explorers more likely to buy those products than products that don’t have those terms – but surprisingly, they won’t pay more for those products. Let’s take a look.
Of the terms we tested, only “organic” makes Active Explorers more likely to buy and pay more. Other terms, like “fair trade,” “farmer-owned” and “non-gmo” didn’t move the needle at all. That’s at odds with what we suspected they valued in a food provider.
And don’t get us started on “gluten free.” It was a net negative for our user group, making them less likely to buy and less willing to pay more.
What we’re learning is that Active Explorers aspire to a certain set of values, but that those values only come into play when there’s a clear, differentiated benefit for themselves and their family. “Organic” is the one value that drives purchase intent and price upward, which makes sense – it’s not just a label, but a certification, a badge that makes you feel more wholesome. That makes sense: more than half of AE’s (56%) say that food certifications are somewhat important or very important in their food purchases.
Everything else? Just words on a package.
But that’s in the grocery store. What happens when Active Explorers go out to eat?
That’s a funny story. We’ll save it for next week.